Privacy Policy

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1. INTRODUCTION

24 Hour Power (“we,” “our,” “us,” or the “Company”) provides generator installation, maintenance, inspection, and emergency repair services throughout Virginia. We also operate a mobile application (the “App”) that enables our technicians and customers to document service visits, generate reports, manage preventative maintenance schedules, and store equipment records.

This Privacy Policy explains what personal information we collect, how we use and share it, and your rights regarding that information. We are committed to protecting your privacy and complying with applicable Virginia law, including the Virginia Consumer Data Protection Act (“VCDPA”).

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Contact Information: Name, business name, phone number, email address, billing address, service address

• Account Credentials: Username, password, and authentication tokens for App access

• Service Request Details: Generator make/model/serial number, fuel type (diesel, propane, natural gas), installation location, transfer switch configuration, service history

• Communications: Records of phone calls, emails, text messages, and in-app messages related to service requests

2.2 Information Collected Automatically

• Device & Usage Data: IP address, device type, operating system, App version, crash logs, feature usage analytics

• Location Data: Precise geolocation (when you enable location services for dispatch, site verification, or geotagged service photos)

• Metadata: Timestamps, duration of service visits, technician assignments, photo/video timestamps

2.3 Information Generated Through Our Services

• Service Documentation: Inspection checklists, load bank test results, fluid analysis reports, battery test data, transfer switch exercise logs

• Media Files: Photos and videos of equipment, installations, defects, and completed work

• Generated Reports: PDF service reports, maintenance certificates, compliance documentation, invoices

• Scheduling Data: Recurring maintenance calendars, warranty expiration tracking, permit renewal dates

2.4 Sensitive Information (Collected Only With Consent)

• Precise Geolocation: Within 1,750 feet radius for dispatch and site verification

• Biometric Data: Not collected by our App or services

• Financial Data: Payment card details are processed solely by our payment processor (Stripe/Square); we do not store full card numbers

3. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

• Provide generator installation, maintenance, and repair services — Contract performance

• Schedule and dispatch technicians for routine and emergency calls — Contract performance / Legitimate interest

• Generate and deliver service reports, invoices, and compliance documentation — Contract performance / Legal obligation

• Operate and improve the mobile App (authentication, sync, offline mode) — Contract performance / Legitimate interest

• Process payments and manage billing — Contract performance

• Communicate about appointments, service updates, and safety notices — Contract performance / Legitimate interest

• Maintain business records for tax, warranty, and regulatory compliance — Legal obligation

• Respond to inquiries and provide customer support — Legitimate interest

• Ensure safety and security of personnel and equipment at job sites — Legitimate interest / Legal obligation

• Conduct data protection assessments (if VCDPA thresholds are met) — Legal obligation

IMPORTANT: We do NOT sell personal data, engage in targeted advertising, or use profiling for automated decisions with legal effects.

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers (Processors)

We share data with vendors who perform services on our behalf under written Data Processing Agreements:

• Cloud Hosting & Storage: Firebase / AWS / Azure (App data, photos, backups)

• Payment Processing: Stripe, Square (payment data only — we never receive full card numbers)

• Communications: Twilio, SendGrid (SMS/email notifications)

• Mapping & Dispatch: Google Maps Platform, GPS tracking for technician routing

• Accounting & CRM: QuickBooks, Jobber, or similar (customer records, invoicing)

4.2 Legal & Regulatory

• Government Agencies: Virginia DPOR, local building departments, OSHA (permits, inspections, compliance)

• Insurance Carriers: For claims, certificates of insurance, loss runs

• Legal Counsel: In connection with disputes, litigation, or regulatory inquiries

4.3 Business Transfers

If 24 Hour Power is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before any material change to this policy.

4.4 We Do Not Sell Data

We do not sell personal information to third parties for monetary or other valuable consideration.

5. DATA RETENTION

We retain your information for the following periods:

• Service records, inspection reports, maintenance logs: 10 years (industry standard / warranty / liability)

• Contracts, invoices, payment records: 7 years (tax / legal compliance)

• App account data, login credentials: Duration of account + 2 years after closure

• Location data (precise geolocation): 90 days after service completion

• Communications (email, SMS, in-app): 3 years

• Marketing opt-out / suppression lists: Permanently

We securely delete or anonymize data when retention periods expire, unless a longer period is required by law or for pending legal matters.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards:

• Encryption: TLS 1.2+ in transit; AES-256 at rest for cloud storage

• Access Controls: Role-based access (office staff, field technicians, administrators), MFA for admin accounts

• Mobile Security: App sandboxing, secure enclave/Keystore for credentials, certificate pinning

• Incident Response: Written breach response plan; notification to affected individuals and Virginia AG as required by law

• Vendor Management: DPAs with all processors; annual security reviews

NOTE: No transmission or storage system is 100% secure. We encourage you to use strong passwords and enable device-level security.

7. YOUR RIGHTS UNDER VIRGINIA LAW

IMPORTANT: The VCDPA applies to businesses that either (a) control/process personal data of 100,000+ Virginia consumers annually, or (b) control/process data of 25,000+ Virginia consumers AND derive >50% of gross revenue from the sale of personal data. As a local generator service company, 24 Hour Power does not currently meet these thresholds. However, we voluntarily extend the following rights to all customers:

Your Rights:

• Access — Confirm whether we process your data and obtain a copy. How to exercise: Email privacy@24hourpower.com or submit via App “Account Settings”

• Correction — Request correction of inaccurate data. How to exercise: Same as above

• Deletion — Request deletion of your personal data (subject to legal retention requirements). How to exercise: Same as above

• Portability — Receive your data in a portable, machine-readable format (PDF, CSV, JSON). How to exercise: Same as above

• Opt-Out — Opt out of any future sale of data or targeted advertising (not applicable — we don’t do either). How to exercise: N/A

• Appeal — Appeal any denial of a rights request within 45 days. How to exercise: Reply to denial notice or email privacy@24hourpower.com

We respond to verified requests within 45 days (extendable by 45 additional days with notice). There is no fee for up to two requests per year.

Verification: We may request additional information to verify your identity (e.g., service address, recent invoice number, registered email/phone).

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a minor has provided us data, contact us at privacy@24hourpower.com and we will delete it.

9. THIRD-PARTY LINKS & INTEGRATIONS

The App may contain links to manufacturer portals (Generac, Kohler, Cummins, etc.), parts suppliers, or regulatory websites. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

10. CHANGES TO THIS POLICY

We may update this policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via:

• In-app notification

• Email to registered account holders

• Prominent notice on our website (24hourpower.com)

Continued use of our services after the effective date constitutes acceptance of the revised policy.

11. CONTACT INFORMATION

Data Controller:  

24 Hour Power  

Business Address: 8653 Seminole Trail Ruckersville, Virginia 22968 

Phone: (434) 906-5195 

Email: privacy@24hourpower.com

Virginia Attorney General Consumer Protection:  

1-800-552-9963 (in VA) | (804) 786-2042  

https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint

12. VIRGINIA-SPECIFIC DISCLOSURES (VCDPA)

• Categories of Personal Data Processed: Identifiers, contact info, commercial info, geolocation, sensory data (photos/audio), inferences from service data

• Categories of Sources: Directly from you, from our technicians in the field, from your equipment via the App

• Business Purpose: Providing generator services, safety, compliance, billing, customer relationship management

• Categories of Third Parties: Cloud providers, payment processors, mapping/communication APIs, accounting software, government agencies

• Sale of Personal Data: None

• Targeted Advertising: None

• Profiling: None producing legal or similarly significant effects

• Data Protection Assessments: Conducted for any high-risk processing if/when VCDPA thresholds are met